Shipping & Returns
Shipping Policy
Wix offers a flexible shipping policy that can be customized based on your needs. Here’s a general overview of Wix’s shipping policy and features used at Warrior Tough:
1. Shipping Options
Warrior Tough utilizes several shipping options to include:
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Free Shipping: Offer free shipping on orders over a specified amount
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Local Delivery: Set up local delivery options for customers within a specific geographic area.
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In-Store Pickup: Allow customers to pick up their orders from our physical locations.
2. Shipping Carriers
Warrior Tough uses various shipping carriers to streamline your shipping process. The available carriers may include:
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USPS (United States Postal Service)
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UPS (United Parcel Service)
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FedEx
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DHL
The availability of these carriers can depend on your location and shipping needs.
3. Handling Fees
Warrior Tough does not charge our customers handling fees to cover packaging or other costs associated with processing orders.
4. Order Tracking
Warrior Tough provides order tracking features, allowing customers to track their shipments directly from our website. We integrate tracking information from shipping carriers to keep customers informed about their order status.
5. Shipping Policies
Warrior Tough can customize your shipping policies to include:
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Processing Time: Informing customers of the time it takes to process and ship their orders.
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Delivery Time: Provide estimated delivery times based on shipping methods and destinations.
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Returns and Exchanges: Outline of our policies for returns and exchanges, including any shipping-related details.
6. International Shipping
Warrior Tough currently does not offer international shipping to accommodate global customers. As we grow, this option will be incorporated.
Return & Exchange Policy
Effective Date: 09.01.2024
At Warrior Tough, we are committed to ensuring that you are completely satisfied with your purchase. If you need to return or exchange a product, we’re here to help. Please read our Return and Exchange Policy below for detailed information on how to handle returns and exchanges.
1. Return Eligibility: To be eligible for a return, the following conditions must be met: Return Window: Returns must be requested within 30 days of the original purchase date.
Condition: The item must be in its original condition, unused, and with all original packaging and tags intact.
Proof of Purchase: A valid receipt or proof of purchase must be provided.
Please Note: Certain items are non-returnable, including: Customized or Personalized Products, Sale or Clearance Items
2. How to Request a Return: To initiate a return, please follow these steps:
Contact Us: Email us at admin@wtgear.com or request a Return Request label. Provide your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and instructions for returning the item. Ship the Item: Pack the item securely, including all original packaging and documentation. Clearly write the RA number on the outside of the package and ship it to the address provided in your RA instructions.
You are responsible for the shipping costs associated with the return if return is due to anything other than damage, incorrect size, or workmanship. 3. Exchange Policy If you wish to exchange an item for a different size, color, or product, follow these steps: Contact Us: Email us at admin@wtgear.com Return the Original Item: Follow the return process as outlined above. Once we receive and inspect the returned item, we will process your exchange. Receive New Item: We will ship the replacement item to you at no additional cost. If the new item is of a different value, we will provide instructions for any additional payment or refunds.4. Refunds Refunds are processed once we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account. Note: Shipping costs are non-refundable. If you received free shipping on your original order, the shipping cost will be deducted from your refund.5. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at admin@wtgear.com with photos of the damage or defect, along with your order number. We will provide instructions for returning the item and will issue a replacement or refund as appropriate.6. Return Shipping Costs You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item). In such cases, we will cover the return shipping costs.7. Contact Us For any questions or concerns regarding returns or exchanges, please contact us at:Email: admin@wtgear.com Phone: 989-941-2025 (text or voice messages only)
Thank you for shopping with Warrior Tough. We appreciate your business and are here to ensure your satisfaction.