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Store
Policy

Customer Care

Welcome to Warrior Tough's customer care section! We're dedicated to providing our customers with the best possible experience. We are committed to delivering high-quality products and services that meet your needs and expectations. If you have any questions or concerns, please don't hesitate to contact us at admin@wtgear.com. We are here to help!  At Warrior Tough, we believe in building trust with our customers. That's why we offer a 30-day policy that ensures our customers are completely satisfied with their purchase. If for any reason you're not happy with your order, please return the unused product in its original packaging for a full store credit- we will do our best to make it right.  Thank you for choosing Warrior Tough, as a small family-owned business we appreciate your business and look forward to serving you.

Privacy & Safety

Effective Date:09.01.2024

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Welcome to Warrior Tough! Your privacy and safety are our top priorities. This Privacy & Safety Policy explains how we collect, use, store, and protect your personal information. By using our website, you agree to the practices described below.

1. Information We Collect

When you visit Warrior Tough, we may collect certain types of information from you:

  • Personal Information: This includes your name, email address, phone number, shipping address, and payment details. We collect this information when you make a purchase, sign up for our newsletter, or contact us through our website.

  • Usage Data: We collect information about your interactions with our website, such as IP address, browser type, operating system, pages visited, and time spent on our site. This helps us improve your user experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect for various purposes:

  • Order Processing: To process and fulfill your orders, including managing payments and shipping.

  • Communication: To send you order confirmations, updates, and other necessary information related to your purchase. We may also contact you with promotional offers or updates if you have opted in to receive such communications.

  • Customer Support: To respond to your inquiries and provide assistance.

  • Website Improvement: To analyze and improve our website’s performance and user experience.

  • Compliance: To comply with legal obligations and enforce our policies.

3. How We Protect Your Information

Your security is important to us, and we take several measures to protect your personal information:

  • Encryption: We use SSL (Secure Socket Layer) encryption to ensure that your data is transmitted securely over the internet.

  • Secure Storage: Your personal information is stored in secure systems with restricted access.

  • Access Control: Only authorized personnel have access to your information for the purposes outlined in this policy.

4. Third-Party Services

We use third-party services to enhance our website and services:

  • WIX: Our website is hosted on WIX, which helps us manage and maintain our online presence. WIX adheres to strict security practices to protect your data.

  • Payment Processing: We use a third-party banking system to handle payment transactions securely. This system complies with industry standards to ensure the safety of your financial information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or as otherwise necessary for our business operations.

6. Contacting You

After a successful purchase, we may contact you to confirm your order details, provide shipping updates, or address any issues related to your order. You will also receive communication if you have opted into our newsletter or other promotional materials.

7. Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of any inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to certain legal exceptions.

  • Opt-Out: Opt out of receiving promotional communications from us at any time.

To exercise these rights or if you have any questions about our Privacy & Safety Policy, please contact us at [insert contact email or form link].

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Thank you for trusting Warrior Tough with your personal information. We are committed to safeguarding your privacy and ensuring a safe and enjoyable experience on our website.

Contact Us

If you have any questions or concerns about our Privacy & Safety Policy, please reach out to us at admin@wtgear.com.

Wholesale Inquiries

Are you interested in offering Warrior Tough products in your store or gym? We’d love to partner with you! Our high-quality, durable, patented products are perfect for retailers looking to add value to their offerings. Here’s how you can get started with us:

Why Partner with Warrior Tough?

  • Premium Products: Our products are designed with both style and durability in mind, ensuring your customers get the best.

  • Competitive Pricing: We offer attractive wholesale pricing to help you maximize your profit margins.

  • Flexible Orders: We provide flexible order options to suit your store’s needs and help you maintain optimal inventory levels.

  • Dedicated Support: Our team is here to assist you every step of the way, from placing your first order to addressing any questions or concerns.

How to Become a Wholesale Partner

  1. Contact Us: Reach out to us via email at [insert wholesale contact email] or fill out our wholesale inquiry form on our website [insert link to form]. Include details about your business, such as your store name, location, and the types of products you’re interested in.

  2. Review Our Catalog: Once we receive your inquiry, we will provide you with access to our wholesale catalog, which includes detailed product information, pricing, and ordering terms.

  3. Submit Your Application: Complete and submit our wholesale application form, which will ask for information about your business and your planned order quantities.

  4. Approval and Setup: After reviewing your application, we will set up your wholesale account and provide you with all the necessary details to place your first order.

  5. Place Your Order: Enjoy the convenience of ordering directly through our wholesale portal or by contacting our sales team. We’ll ensure your order is processed and shipped promptly.

Wholesale Terms & Conditions

  • Minimum Order Quantity: We have a minimum order quantity for wholesale purchases to ensure efficient processing and delivery.

  • Payment Terms: Payments are typically made via payment methods accepted by the Warrior Tough site, and terms are outlined in our wholesale agreement.

  • Shipping: Shipping costs and delivery times will be discussed and agreed upon at the time of your order. We work with reliable carriers to ensure timely and safe delivery of your products.

Contact Us for More Information

If you have any questions or need more information about our wholesale program, please don’t hesitate to get in touch:

We look forward to the opportunity to work with you and help you offer Warrior Tough products to your customers. Let’s take your business to the next level together!

Thank you for considering Warrior Tough as your partner in retail success.

Payment Methods

1.  Credit and Debit Cards

  • Visa

  • Mastercard

  • American Express

  • Discover

2. PayPal

Wix integrates with PayPal, allowing customers to pay using their PayPal account.

3. Wix Payments

Wix Payments is Wix’s own payment processing solution. It supports credit and debit cards and provides a streamlined checkout experience.

4.Point of sale Transactions

For businesses in supported regions, Wix also integrates with Square, which supports both online payments and point-of-sale transactions.

6. Manual Payments

We can also configure manual payment methods such as bank transfers, cash on delivery, or checks, depending on your business needs. These options require manual processing outside of Wix’s integrated systems.

Payment Methods
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